Scarabee Solution

Innovation in the airport

Design Lead

For a more complete and detailed overview of my work for Scarabee, please send me a message.

Scarabee Aviation Group aims to transform the passenger experience by creating signature solutions for airports using a human-centric approach. One such solution is the redesign of the security filter at Schiphol airport. Usually this is an area where passengers feel stressed and uncomfortable, not just because they are scanned for potential threats by airport staff, but also by how the process & space have been designed. Scarabee led the redesign of the process, security lane and even the area to create a calming environment instead. This redesign and other projects have inspired clients around the world to invite Scarabee to transform their airports. The company has done projects in Japan, Germany, South Africa, England, Taiwan and the USA.

As one of Scarabee’s designers, I was involved with the creation of a wide variety of designs that reflect the company’s versatility. Despite the variation in projects, these all had Scarabee’s co-creation approach in common: innovative solutions with a focus on human-centered design and the involvement of all stakeholders. In most projects I worked closely with experts from various disciplines and teams within the company, as well as with users, clients and stakeholders from airports around the world.

As a designer I was involved with the UX & interaction design of both products and new passenger journeys, facilitation of design workshops in countries such as South Africa & Germany, close collaboration with strategy & branding and the visualizations of new ideas.

Exposition Stand Design for Scarabee

Passenger Terminal Exposition

A visitor experience

The Passenger Terminal Exposition (PTE) is a three-day exposition visited by representatives from airports & airlines around the world, as well as suppliers, consultants and other businesses working in the aviation industry.

Together with the Branding Manager and another designer, our job was to create a stand for the 2017 PTE in the Amsterdam RAI for Scarabee Aviation Group. This stand did not only showcase Scarabee’s projects and support the sales team during the exposition, but also reflected the company’s innovative approach by challenging the concept of a typical PTE stand. Together with the team I was responsible for the design of the stand, its interactions and the management of the project.

Design of the stand
Six projects from around the world were chosen to represent different steps in Scarabee’s cocreation process. Each project was displayed on a separate wall with its own theme, surrounding a main cone. South Africa’s wall, with a focus on ‘visionary’, showed images of the visionary workshop held there as well as a future interior design through 3D-goggles. Bristol highlighted process redesign by showing videos of rapid prototyping with a wooden model. The sales team could tailor the visitor’s journey according to their needs by showing them certain walls. Together, these formed the company’s journey from vision to installation.

Overview of the journey

Designing the Happy Flow

Project Leader of the research & design team

As checkpoints at the airport are rapidly changing due to innovations in technology, new opportunities arise to improve the future passenger’s experience. Happy Flow is a future-oriented concept of a passenger-centred journey that makes clever use of biometrics.

The ‘Designing the Happy Flow’ team was responsible for creating a vision for this future, as well as an accompanying roadmap and design recommendations. The vision and accompanying roadmap included the design of touch points, connecting the online and offline journey and the layout of the space and the passenger flow.

As a project leader my tasks included coordinating the project, overseeing the team, presiding the weekly team meetings and leading workshops. As part of the design team, I also had a content-driven role as a designer. This included conducting & analysing studies, designing the vision and building the roadmap. I was also responsible for translating our research result into infographic-style visuals.

Chamber of Commerce & TNO

Internet of Things innovation

Innovation Cycle

The ‘Internet of Things’ Innovation Cycle is an initiative of the Chamber of Commerce (Kamer van Koophandel) in association with TNO, the Netherlands Organisation for Applied Scientific Research. In a collaboration cluster, companies can develop a promising business concept for a smart, connected product or service. In a series of 5 sessions, several concepts are created in pressure cooker style workshops, culminating in a business model and a prototype.

As a member of the creative innovation team, I supported the sessions’ facilitators, design and write the report of each session, and provide input based on my experience with the Internet of Things. In total, eleven companies participated in four clusters. The companies originate from four different sectors and are leaders in their respective industries.

graduation project

Designing Connected Products

Graduation Project

With the advance of the Internet of Things (IoT), designing physical products connected to the web is becoming an increasingly important challenge for designers.

Through interviews with professional designers and a study of the current field of IoT products, a toolkit was developed that gives designers an approach for creating smart, connected products which revolve around social activities. The toolkit helps to take full advantage of the opportunities connected products have to offer.

trade fair pot

Sustainability in the garden

Trade Fair Pot

How 'green' are gardens really, when flowers and plants are left to die in winter, only to be replaced by new ones in spring?

Through interviews, sensitizing tools and user testing, a design was made that encourages users to exchange plants as well as knowledge on gardening. The user receives an invitation to the 'Trade Fair', where these exchanges take place. The invitation can be folded into a temporary pot.

On the pot, users can leave instructions in such a way that the receiver is curious about the specific instructions, sparking a discussion in which both users can exchange their knowledge.

usability & user experience

UX at the railway station

The public transport chipcard

The Dutch National Railways ('NS') desired to enhance the usability of their public transport chipcard, the OV-chipkaart.

During the project we performed several user studies to determine the usability and user experience, both in context and by using prototypes in a test environment.

This resulted in a service design that guides the user through the process of activating the card, by providing a consistent visual language spanning from the first letter to the final interface.

ATreeM

A friendly interaction

ATreeM

The ATM of the future requires only a phone for identifying the user. But would it be possible to give it a kind interaction as well?

Working prototypes were built to test each new interaction concept. The effect on the user of both hardware and software could be analysed this way. The design employs the metaphor of 'softly flowing water' for the interaction, resulting in a machine that gently guides the user during the process.

smart car of the future

Contextmapping & the smart car

The Smart car of the future

Designing innovations for Smart in a team consisting of the three disciplines of the Industrial Design Engineering Master. The qualitative research method known as 'contextmapping' was used to study the needs and wishes of (potential) users.

Users are first sensitized, leading to deeper levels of knowledge than would be possible with interviews, and then invited to a creative session. The results from this research formed the basis of the design ideas generated in the ideation phases.

final Project, architecture

Redesign of an oxygen plant

Final project, BSc Architecture

How can an existing building at the end of its life cycle be redesigned to start a second life?

Besides a detailed study of the building and its environment, the feasibility of renovating the building was calculated in detail.

The building, previously an oxygen plant but nowadays a car garage, was given a new purpose as a library, including a reading cafe, leisure area and a four-storey bookcase.